Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying GlowStep.

Your purchase is covered by our 30-Day Money-Back Guarantee.

If you're not satisfied with your GlowStep, contact us within 30 days of receiving your order at info@glowstepco.com.

Please include your order number and the email address used to place your order so our customer support team can assist you.

Sale or promotional pricing does not affect your eligibility for the 30-Day Money-Back Guarantee.

This guarantee is provided in addition to any rights you may have under applicable consumer law.

 

Order Cancellations and Changes

We begin processing orders shortly after they are placed so that they can be dispatched as quickly as possible.

If you wish to cancel or change an order, please contact us at info@glowstepco.com  within 24 hours of placing your order.

We will make every reasonable effort to accommodate your request; however, cancellation or modification is not guaranteed, as your order may already have entered processing or been dispatched.

Once an order has been fulfilled or dispatched, we are generally unable to intercept, cancel, or modify the shipment.

If your order has already been dispatched, please wait until it has been delivered and contact our customer support team if you wish to request a return or refund. Any such request will be handled in accordance with our Return and Refund Policy and any applicable GlowStep Money-Back Guarantee.

This cancellation policy does not limit any rights or remedies available to you under applicable consumer law.

 

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at info@glowstepco.com so we can assess the issue and make it right.

Please include your order number and, where appropriate, photographs showing the issue.

 

Other Returns

For products that are not covered by a product-specific money-back guarantee, please contact us at info@glowstepco.com before returning an item.

For hygiene reasons, opened personal-use or oral-care products may not be eligible for an ordinary change-of-mind return unless they are covered by a specific money-back guarantee or a return or remedy is otherwise required by applicable consumer law.

Items sent back to us without first contacting our customer support team may not be accepted.

 

Exchanges

If you receive an incorrect, damaged, or defective item, contact us at info@glowstepco.com and our customer support team will advise you on the appropriate next step.

 

European Union 14-Day Cooling-Off Period

If your order is being delivered to the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, subject to applicable law and any relevant exceptions.

Certain sealed products that are not suitable for return due to health or hygiene reasons may be excluded from this right once unsealed.

This does not affect any separate GlowStep money-back guarantee that applies to your purchase.

 

Refunds

Once your refund request has been reviewed and approved, or where a refund is otherwise required under applicable consumer law, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@glowstepco.com.

 

Questions About Returns or Refunds

If you have any questions regarding a return, refund, or your 30-Day Money-Back Guarantee, please contact us at info@glowstepco.com.